Direct2Care

Fast-growing telehealth company focused on delivering instant, low-cost doctor access to the quick-serve restaurant market. This lowers the costs of the operators’ health care premiums and greatly improves workplace injury tracking.

Starting Point

At the beginning of 2025, Direct2Care was growing fast and needed a dependable tech partner to match their product roadmap and customer demand.
Their previous offshore team in India struggled to keep the pace. The main pain points:

Missed delivery timelines and inconsistent quality
Time zone friction impacting team velocity
Limited adaptability and lack of proactive problem-solving

What they needed was clear: a high-performance engineering team, fully aligned in the same timezone, able to integrate seamlessly with their in-house team, scale fast, and deliver with consistency and accountability.

Solution by SSO Agency

SSO Agency stepped in as Direct2Care’s augmented development partner, taking over from the prior vendor in January 2025.

Key areas of focus:

Smooth transition & knowledge transfer for immediate momentum
Flexible, dedicated team aligned with Direct2Care’s evolving product goals
Automated QA processes, boosting release speed and reliability
Embedded collaboration, working in the same timezone with a
shared growth mindset

By operating as a true extension of Direct2Care’s internal team,
SSO Agency delivered fast, senior-level execution—and became
a core part of their growth engine.

“With SSO Agency, we finally found a tech partner that works at our pace, speaks our language, and helps us grow. The team feels like an extension of ours, and we see the difference every day in the quality, speed, and collaboration”

– Derek Kinzer, Vice President Operations